We believe the cornerstone of good customer service is a human voice on incoming calls from clients, advisors and back offices. Our knowlegable staff can answer many of the account inquiries immediately right over the phone.
Our staff handles calls from dealer head offices, investment advisors, advisors’ assistants, and of course shareholders.
With our staff, you will always be treated in a friendly and professional manner when dealing with callers no matter what the situation.
At Prometa, we have significant back-office experience providing client services to the Mutual Fund industry, including Labour-Sponsored Investment Funds
Invico Capital Corporation (“Invico”) has been working with Prometa Fund Services Inc. (“Prometa”) since 2008. At the time, we made the decision to work with Prometa as they are also a Western based, entrepreneurial company and we felt that they could help Invico meet the needs of servicing our investors. Invico has been extremely pleased with the quality of service that we have received from Prometa over the past seven years. Prometa is very responsive to our needs and is able to customize their services to ensure our needs are met in the most efficient and cost effective manner. I would not hesitate to recommend Prometa to other organizations that are looking for fund services.
Prometa Fund Services has been instrumental in expanding our sales network. The staff is professional and knowledgeable about all aspects of FundSERV and the fund industry. Since launching Magenta III Mortgage Investment Corporation on the FundSERV network we’ve experienced substantial growth. Prometa has made our FundSERV initiative a tremendous success.
We approached Prometa three years ago to explore the possibility of transacting our exempt market product through the FundSERV platform. Working with Prometa has allowed us to expand our distribution network, improve visibility into our capital pipeline and bring structure to the subscription timeline that has benefited both us and our dealer partners. Prometa has exceeded my expectations with their exceptional response times, professionalism and ability to successfully navigate the fast pace of change in the exempt market.
Prometa Fund Services Inc. has played an important role in the continuing success of the SaskWorks Venture Fund Inc. Since we began working with Prometa in 2003, we have experienced a level of service that far exceeds our prior backoffice. The fact that this service is provided to us at a cost less than our previous provider allows us to not only provide great service to our shareholders but put more dollars back in their pockets through a lower MER.