PURPOSE AND USE OF INFORMATION
Prometa may collect personal information directly from you, from the Funds we service, and from Third Parties, including financial institutions, government agencies and credit bureaus. In doing so, Prometa assumes that all information provided from you, Funds or Third Parties is accurate and complete.
We collect personal information from Funds about individuals, either as account holders themselves or those that are authorized signatories or users, including directors and beneficial owners of the Funds we service. Personal information collected and recorded may include: name, address, telephone number, date of birth, account and transaction information, net worth or income information, social insurance number, and other identifying information to complete a transaction and as required by law or regulation, including to offer you the products and services agreed to with your Fund.
You may refuse or withdraw your consent to the collection, use or disclosure of your personal information, or you may withdraw your consent to further collection, use or disclosure of your personal information at any time by giving us reasonable notice. Doing so, however, may mean that we will be unable to provide you with the product or service that you have requested from your Fund(s).
Prometa may use or disclose your personal information without your consent only as authorized or required by law, which may include:
DISCLOSURE OF INFORMATION
No personal information will be disclosed to anyone outside of Prometa, except:
We will not use or disclose personal information for any other purpose unless we obtain explicit consent to do so from you (including through a Fund). We will limit the use and disclosure of personal information to the purposes for which it is collected, unless you give further consent to use or disclosure for another reason, or it is permitted or required by law.
SECURING PERSONAL INFORMATION
We restrict information access to only those that need to know it in order to provide to you the products and services agreed to, or as required by law. Prometa informs its staff about the importance of maintaining the confidentiality and security of personal information. As a condition of employment, Prometa’s staff are required to abide by its policies and procedures and they are prohibited from disclosing any personal information except as may be necessary to carry on their employment duties.
We endeavor to protect personal information from loss or theft and unauthorized access, alteration, collection, use, disclosure, copying, modification or disposal by using industry-recognized security standards appropriate for the nature of the information, which are reflected in physical, electronic and procedural safeguards, including system design, password protection, encryption, firewalls, data management practices, secured offices and other measures established to protect the information we hold in physical and electronic forms.
We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
RETAINING PERSONAL INFORMATION
Prometa will retain personal information as long as is necessary to fulfill the identified purposes, or as required by law. The retention periods for information may vary depending on legal requirements for such information.
When personal information is no longer needed, the information will be destroyed in accordance with the retention periods set out in policy or legislation. We will use care in the disposal and destruction of personal information to prevent unauthorized parties from gaining access to personal information.
ACCURACY AND ACCESS OF PERSONAL INFORMATION
Prometa will use reasonable efforts to ensure that the personal information provided to us remains as accurate, complete and current as possible for the purpose for which it was collected. From time to time, we may be required to collect and update your personal information to comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and other legislation and regulations.
Individuals (including clients of our Funds) may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and must provide sufficient detail to identify the personal information and the correction being sought. Before making any changes to your personal information, we may need to confirm your identity with you and your Fund(s).
Prometa will provide you with access to your personal information except where we may be prohibited by law from doing so, or are permitted by law to restrict your access and have legitimate reasons for doing so.
INTERNET TECHNOLOGY AND EXTERNAL WEBSITES
When you visit our website, we may collect information about your online browsing and transactions including the pages that you visit, technical information about your computer and operating systems. Prometa may also collect information by using cookie files. Information collected from online services is used strictly to ensure web services are functioning properly and to understand how clients utilize the website, allowing us to serve you better. Cookie information is not given to any third party.
In order to fulfill requests regarding personal information records or to address any questions or concerns about privacy at Prometa, please feel free to contact our Privacy Officer by phone at (204) 925-7781, email email@example.com or send mail to:
Prometa Fund Support Services Inc.
220 – 155 Carlton Street
Attention: George Asprey
Invico Capital Corporation (“Invico”) has been working with Prometa Fund Services Inc. (“Prometa”) since 2008. At the time, we made the decision to work with Prometa as they are also a Western based, entrepreneurial company and we felt that they could help Invico meet the needs of servicing our investors. Invico has been extremely pleased with the quality of service that we have received from Prometa over the past seven years. Prometa is very responsive to our needs and is able to customize their services to ensure our needs are met in the most efficient and cost effective manner. I would not hesitate to recommend Prometa to other organizations that are looking for fund services.
Prometa Fund Services has been instrumental in expanding our sales network. The staff is professional and knowledgeable about all aspects of FundSERV and the fund industry. Since launching Magenta III Mortgage Investment Corporation on the FundSERV network we’ve experienced substantial growth. Prometa has made our FundSERV initiative a tremendous success.
We approached Prometa three years ago to explore the possibility of transacting our exempt market product through the FundSERV platform. Working with Prometa has allowed us to expand our distribution network, improve visibility into our capital pipeline and bring structure to the subscription timeline that has benefited both us and our dealer partners. Prometa has exceeded my expectations with their exceptional response times, professionalism and ability to successfully navigate the fast pace of change in the exempt market.
Prometa Fund Services Inc. has played an important role in the continuing success of the SaskWorks Venture Fund Inc. Since we began working with Prometa in 2003, we have experienced a level of service that far exceeds our prior backoffice. The fact that this service is provided to us at a cost less than our previous provider allows us to not only provide great service to our shareholders but put more dollars back in their pockets through a lower MER.